We may be used to saying “what’s your 20?” or “10-4” on the radio, but now is a good time to stop. Why? Because in an emergency clear communication is critical. And not every police department, ambulance provider, or security responder uses the same radio “codes”. Using plain language radio communication can eliminate confusion in all aspects of a production.

Instigate a plain language system

The use of plain language in emergency response is a matter of public safety, especially the safety of first responders and those affected by the incident. It is critical that all local responders, as well as those coming into the impacted area from other jurisdictions and other states as well as the federal government, know and utilize commonly established operational structures, terminology, policies, and procedures. This is what NIMS and the Incident Command System (ICS) are all about—achieving interoperability across agencies, jurisdictions, and disciplines.

The Incident Command System (ICS) was created in the 1970’s to deal with multi-agency coordination and communication. It dictates using common terminology and clear text in emergency situations. Don’t assume everyone knows what you are trying to say. For example, the following are just some common acronym for “EMT”:

EMT = Emergency Medical Treatment
EMT = Emergency Medical Technician
EMT = Emergency Management Team
EMT = Eastern Mediterranean Time (GMT+0200)
EMT = Effective Methods Team
EMT = El Monte, CA (airport code)

Rather than use an acronym, it is better to be specific and say “Emergency Medical Technician”.

Teach radio use

Many events require numerous volunteers. Volunteers are often used to roam the audience looking for problems. Volunteers should have a basic radio tutorial so that they understand radio protocols.  Everyone should have a channel assignment card for their lanyard or fixed to the radio. Having a defined communication plan and language is critical to provided appropriate response. Typically, production is channel 1 and security is the last channel (often 16). This practice came from using radios with rotating knob selectors because we often work in dark environments and can find these channels by feel. Channel assignments should be made up in advance, not on the day of the show, with the input of all the responsible parties. Provide a “back channel” for private communications, for example, you can direct someone to “go to 15” if that is your back channel. And don’t forget to switch back to your assigned channel!

Proper radio usage is an important part of your Emergency Plan.  Information about the Homeland Security SAFECOM program and be found HERE

Information about NIMS/ICS can be found HERE